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Terms & Conditions

PRIVACY POLICY

1. Information We Collect

We may collect the following types of information from you:

  • Personal details – such as your name, date of birth, address, phone number, and email.

  • Health information – including your medical history, allergies, medications, and treatment records.

  • Payment information – if you make payments with us.

  • Other information – that you choose to provide when booking, enquiring, or during consultations.

2. How We Use Your Information

Your information is used for purposes such as:

  • Providing safe and effective treatments.

  • Maintaining accurate medical and treatment records.

  • Confirming and managing bookings.

  • Processing payments.

  • Communicating important updates or reminders.

  • Meeting legal, professional, and regulatory obligations.

3. How We Store and Protect Your Information

  • All client information is stored securely in password-protected systems and/or locked filing systems.

  • Only authorised staff have access to your information.

  • We take all reasonable steps to prevent loss, misuse, or unauthorised access to your personal data.

4. Sharing Your Information

We will not sell, rent, or trade your information.

We may share your information only when:

  • It is necessary for your treatment (e.g., referral to another healthcare professional).

  • Required by law, regulation, or professional obligation.

  • You have given consent for us to do so.

5. Your Rights

You have the right to:

 

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete details.

  • Withdraw consent for communication or marketing at any time.

  • Request deletion of your information, subject to legal and professional record-keeping requirements.

6. Retention of Records

We are legally required to keep medical and treatment records for a minimum of 7 years as set by healthcare regulations. After this time, records will be securely destroyed.

7. Online Bookings & Communications

If you book online or communicate with us electronically:

  • Your details are stored securely within our booking and communication platforms.

  • We do not store credit card details within our system.

  • Emails, SMS reminders, and confirmations may be sent to you as part of our service.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted in clinic and/or on our website.

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